Privacy Policy

This Privacy Policy describes how Vaqeltryn Pty Ltd ("Vaqeltryn", "we", "us", or "our") collects, uses, stores, and discloses personal information when you use the Vaqeltryn platform or contact our support team. By using the platform or submitting an access request, you acknowledge that you have read this policy.

Last updated: 1 September 2026

1. About Vaqeltryn Pty Ltd

Vaqeltryn Pty Ltd is the operator of the Vaqeltryn AI platform. Our registered address is Level 12, 333 Collins Street, Melbourne VIC 3000, Australia. You can contact us at [email protected] or on +61 3 8765 4321.

2. Information We Collect

We may collect the following categories of personal information:

  • Contact information: your name, email address, and phone number, provided when you submit an access request or contact form.
  • Request details: information you provide in the "message" field of the contact form, including your intended use of the platform.
  • Usage data: information about how you interact with the Vaqeltryn platform interface, including pages visited, actions taken, and session duration.
  • Technical data: device type, browser type, operating system, and IP address, collected automatically when you access the platform or website.

We do not collect sensitive personal information such as health data, account credentials or sensitive data categories, or government-issued identification numbers through the contact form or access request process.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and respond to access requests submitted via the contact form.
  • To communicate with you about your request, including follow-up for clarification where required.
  • To provide user support and respond to platform enquiries.
  • To operate, maintain, and improve the Vaqeltryn platform and website.
  • To analyse platform usage in aggregate and identify technical issues.
  • To comply with applicable legal obligations.

4. Disclosure of Your Information

We do not sell your personal information to third parties. We may disclose personal information to:

  • Service providers who assist in operating the platform (such as hosting, email delivery, and analytics services), bound by appropriate confidentiality and data protection obligations.
  • Law enforcement or regulatory authorities where required by law, court order, or to protect the rights and well-being of Vaqeltryn or third parties.

We do not share personal information with third-party marketers, data resellers, or unrelated businesses.

5. Data Storage and Security

Your personal information is stored on systems located in or accessible from Australia. We apply reasonable technical and organisational security measures to protect your data from unauthorised access, disclosure, or loss. No method of electronic storage or transmission is entirely secure, and we make no absolute assurance of security.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Information submitted via access requests is retained for the duration of your relationship with the platform and for a reasonable period thereafter for support and administrative purposes.

7. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or outdated personal information.
  • Request deletion of your personal information, subject to legal retention obligations.
  • Withdraw consent to processing where processing is based on consent.

To exercise any of these rights, contact us at [email protected] or write to Vaqeltryn Pty Ltd, Level 12, 333 Collins Street, Melbourne VIC 3000, Australia.

8. Cookies and Tracking

The Vaqeltryn website may use cookies and similar tracking technologies to improve the user experience and analyse website traffic. You can manage cookie preferences through your browser settings. Disabling cookies may affect some platform functionality.

9. Third-Party Links

The Vaqeltryn website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be published on this page with a revised "last updated" date. Continued use of the platform following an update constitutes acceptance of the revised policy.

11. Contact

For questions or concerns about this Privacy Policy or your personal information, contact us at:

  • Email: [email protected]
  • Phone: +61 3 8765 4321
  • Post: Vaqeltryn Pty Ltd, Level 12, 333 Collins Street, Melbourne VIC 3000, Australia